#Interpersonal skills trump intelligence in the workplace.
According to a Workforce Group survey 60% of employers say their people need greater communication and interpersonal skills.樂
Let’s face it, automation has moved beyond basics to include accounting, marketing, sales and more Yet human behavior dictates at a subconscious level that we want to do business with #people & companies that make us #feel good.
98% of top sales producers share that relationships are the most important factor in generating new business.
Employers are starting to see the link between client satisfaction and loyalty. A loyal customer is worth up to 10x the cost of their first purchase.螺
On the flip side, Managers lacking interpersonal skills cost $360 MILLION dollars a year when employees who work for them can no longer handle the stress.
➡️#Softskills – How do you measure them? How do you teach someone to easily interact with others in a non threatening way? How do you?
➡️ How do you display things like etiquette, teamwork & adaptability?
➡️ What does being personable mean – and how do you enhance this?